These Terms of Service, together with our Privacy Policy (collectively, the "Terms"), govern your use of thehttps://sensation-album.com/us website, our marketing materials and social media channels, and any communications you may have with our support team (collectively, the "Website"), including any goods or services available on or through this Website (the "Services"). These Terms constitute a legally binding agreement between you and SensationAlbum, a division of Western Bid, Inc (we, our, us). If you do not agree to these Terms, you may not access or use this Website or any Services.

We may change and update these Terms from time to time by posting an updated version on our Website.

You are responsible for regularly checking this website for any updates or changes, including before placing a new order.

Prior to placing an order we kindly ask that you review the steps involved in our collaborative process to achieve the best possible, guaranteed outcome:

Step 0: No-Obligation Initial Consultation

What topics are discussed with clients?

• Quality assessment of photographs taken by a non-professional photographer, or where there are doubts about the quality of the photographs
• To discuss custom requests and personalization options for the album beyond those listed on the website
• Technical nuances, payment terms, and shipping
• You can ask these and other questions by completing the form -https://sensation-album.com/us/support?questionId=Y8lkZBRAw6XYcF2oHzXn

In the absence of any questions, we may proceed to step 1

Step 1 - Ordering and Payment for Wedding Album Design

The design of a wedding album can be ordered and paid for on the pagehttps://sensation-album.com/us/design-service.

Upon payment of the order, you will be contacted by your personal manager who will oversee your order throughout all stages from design to delivery.

At this stage, the manager aims to collect your feedback regarding the forthcoming album and to establish a suitable method for acquiring high-resolution images.

Step 2 - Choosing photos for your photo album

There are two ways to select photos for a wedding album:

• Simple and quick - you send us the selected photos for the album, and we immediately start designing.
• When there is no time to select photos, you send us the link provided by the photographer. Within 3-4 business days, we will select the best photos. After that, you will be able to add or remove photos, and then we will proceed to the album design.

Step 3 - Photo Album Design

You will receive the first draft of your wedding photo book design within 5 business days. The first day of this timeframe is the next business day following the day of payment and photo approval.

After that, you can add, delete, or move spreads or photos. All changes should be submitted in one list and will be processed within 5 business day. Proofs can be submitted within 30 days of receiving the final design version.

After that, the album is transferred for the preparation of a commercial proposal

Step 4 - Approval of the configuration, cost, and payment of your order.

At this stage we need to finalize the cover type and material, personalization, any extra accessories you'd like, and if you need them, thank-you gifts for your guests.

Step 5 - release of the order for manufacturing

Upon approval and payment of your order, your order will be sent to production and will be manufactured within a maximum of 14 business days, depending on the configuration and production load.

The deadline may be extended if additional approvals are required during the manufacturing process or if other circumstances arise that hinder the high-quality completion of the order.

Step 6 - Packaging and Shipping of the Order

Once your order has been manufactured and fully assembled, we will send you a photo and video report to provide further assurance that everything has been done correctly.

Subsequently, within 1-2 business days, custom-made, secure packaging will be prepared for your order, and the order will be handed over to the shipping service.

We'll ship your package to the address you gave us when you placed your order. You'll get a tracking number so you can follow your package.

In accordance with our experience, the estimated delivery time is a maximum of 14 business days.

You will have a dedicated account manager who will promptly respond to any inquiries.

DESIGN

We specialize in classic design, featuring photographs against a white background that either fill the entire page (fill design) or have ample white space (light design).

If you have any design preferences that include smooth transitions between photos, additional graphics or text elements, please confirm these preferences with our support team before placing your order.

It is implied that your photographs were taken by a professional photographer and do not require additional editing. If desired or necessary, you may order additional editing for an extra fee.

Original materials such as high-resolution photographs, the album design project for editing, and any other information provided by you for the creation of the album shall be stored for a period of 30 days from the date of the last revision, but in no case for more than 90 days from the date of ordering the design service. After this period, the design service shall be considered successfully completed, and any subsequent revisions shall require a new order for the design service.

PRICING AND PAYMENT

The prices of our products are listed on our website, and we reserve the right to change them at any time.

The final price is the price displayed on our website after we have received and confirmed your order. Additional fees may apply for bank transfer, regional customs duties, and taxes. Shipping costs are not included in the order price unless otherwise stated.

Please note that the cost of additional services and accessories is based on ordering and shipping them together with your wedding album. If you'd like to order them separately, we'll need to adjust the price. Please consult with our manager to finalize the cost before placing your order.

AVAILABILITY & CANCELLATION

We constantly strive to ensure that the information on our website is up-to-date. However, despite our best efforts, the information on our website may be incorrect, outdated, or irrelevant.

We will correct the information as soon as we become aware of it and reserve the right to cancel the order. In the event of cancellation, we will fully refund the order amount. The refund amount cannot exceed the amount of the paid order.

PRODUCTION AND DELIVERY TIME

Almost all orders are manufactured and shipped within 14 business days after the order is approved and paid for. However, we reserve the right to extend the deadlines if it is necessary to ensure the high quality of the order.

In addition, there is a possibility of delays caused by shortages of materials and increased production demands as we approach the holidays.

We are not liable for any incorrect, invalid, or incomplete delivery addresses provided. Furthermore, we are not responsible for any direct or indirect damages related to the production and delivery times of the order.

Our shipping packaging fully complies with the requirements for the transportation of fragile goods. Upon receipt of the order, please check the integrity of the packaging. In the event of damage, please take photos and videos as evidence and contact the postal operator for reimbursement.

If the delivery time exceeds 14 days, or if the parcel has not been delivered, please send a request tosensation.albums@gmail.com. We will handle the communication with the postal service on your behalf.

CUSTOMS DUTIES AND REGIONAL LEVIES

Depending on the order configuration, to reduce delivery times, shipments may originate not only from our Miami office but also directly from our manufacturing facilities in Poland, Canada, or Ukraine.

Orders valued at up to USD 800 are exempt from US customs duties but may be subject to additional regional taxes and fees depending on the state.

The Customer shall be responsible for the processing and payment of any additional fees and customs duties that may arise.

SATISFACTION GUARANTEE AND RETURNS POLICY

If you find a manufacturing defect in your order, please notify us via email atsensation.albums@gmail.comwithin ten (10) calendar days of receiving your order, and we will replace the defective product as soon as possible at no additional cost to you.

Please include your order confirmation number in this email and attach a photo or video as proof of the defect. This policy supplements, but does not replace, your statutory rights as outlined in the Consumer Protection Act.

If you are unhappy with your purchase due to your own error, please contact our support team. We will do our best to remake your order at the lowest possible cost.

PRINT QUALITY

By default, it is assumed that the photos for the wedding photo book were taken by a professional photographer and do not require additional editing.

We do not color correct all photos except in cases where an additional processing service has been ordered or where such a need has been identified and agreed upon when accepting the order.

Our printing equipment and designers’ workstations are calibrated and regularly tested to meet ISO 3664 standards, ensuring consistent and accurate color reproduction.

You understand and agree that due to the nature of printing technologies, lighting conditions, and individual perception, the final printed product may not match the image displayed on your monitor or smartphone, and this shall not be a ground for any claims.

If you are not satisfied with the print, please email us atsensation.albums@gmail.comfor further assistance.

CONTENT AND PRIVACY POLICY

The service operation is directly linked to the processing of your personal information in the form of a photograph. Acceptance of the PRIVACY POLICY is an integral part of this agreement.

The customer assumes full responsibility for having the right to use the photographs for their photo album. If you have any doubts, please contact the photographer to clarify.

INTELLECTUAL PROPERTY

You retain all ownership rights to any Content you submit to us. By submitting or providing Content, you grant us a non-exclusive, royalty-free, and irrevocable right to use, reproduce, and copy the Content for the purpose of fulfilling our obligations.

ARCHIVING POLICY

The original high-resolution photos, the editable album project, and any other information you provided for album creation will be stored for 30 days after the last edit.

Afterwards, a commercial proposal will be prepared for you, which will be valid for 1 year. The commercial proposal includes processed photos and an album layout.

The album design and photographs can be stored indefinitely in our archive for reprint in case the album is damaged or lost, however, we cannot guarantee this.

You may delete all materials at any time after receiving your order by emailing us at sensation.albums@gmail.com.

TERMINATION

We reserve the right to refuse to fulfill an order at any stage if we are unable to complete the order to our quality standards, or if we are unable to understand or meet your album requirements.

LIABILITY

We expressly disclaim any liability for any Content or other materials uploaded, downloaded, or distributed through the Website. You are responsible for ensuring that you have obtained all necessary permissions, authorizations, and consents before submitting or uploading any Content to our Website.

Under no circumstances shall we be liable for any direct or indirect damages, including but not limited to, damages for loss of profits, data loss, breach of confidentiality, business interruption, or any other commercial damages or losses arising out of the performance or non-performance of this agreement. In the event of any legal dispute, the amount of compensation cannot exceed the amount of the paid order.

CAREFUL OPERATION AND WARRANTY

We strive to make our albums as durable and long-lasting as possible, but this is only achievable with proper care and handling.

Despite the high cost, a photo album is an item that requires careful attention and adherence to basic usage guidelines.

1. Position

The album should be stored in a horizontal position and closed. When stored vertically on a shelf, the album should be sandwiched between other books. Storing the album vertically at an angle or open is not recommended. The box provides additional protection against sudden changes in humidity and temperature.

2. Temperature

Do not expose the album to high temperatures by leaving it on a windowsill, a mantelpiece, or in a car trunk in direct sunlight. In case of overheating, do not open the album and let it cool down.

3. Humidity

Do not store the album in places with high and variable humidity, such as open terraces, near pools, or near open windows. If any drops of liquid get onto a page, do not close the album until it is completely dry to avoid the pages sticking together.

If the album becomes soiled or damaged, please contact us for advice. Do not attempt to clean or repair it yourself.

Photo albums are printed on Fuji paper and, provided that the storage and usage guidelines are strictly followed, Fuji Film guarantees protection against fading for 100 years.